Issue with Deactivating/Activating licenses

Question

Hello,

I have been experiencing issues deactivating my Trados license from my old computer to the new. I receive the massage displayed below and I cannot deactivate offline either.

Currently I have a massive translation job to do, and I'm working with the trial version on my new computer because I cannot activate the existing licence.

Can you please tell me what to do? 
 Thanks in advance for your help.

Sorin Perta · Answer

Rita Costa We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00858326 .

Trados Portfolio > 2. Licensing and Installation

Issue with Deactivating/Activating licenses