Hi
We have installed Trados 2017 professional on our Windows and was working fine. Recently we have upgraded our hardware i.e. have moved our Windows` Image to a new computer. The Trados License has expired on the new computer and resetting it`s license from this web site do not resolve this problem.
please help us
Ehsan Abidi ashtiani We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00858467 .
After 2 emails I wrote to answer your questions, I missed to answer the last within 24 hours business day . . . and they do not follow to fulfill my request.
the most important Information I had to add to my initial request is:
Unfortunately , my "Offline Activation" button is grayed out.
So, I cannot select the "Offline Activation" button.
I have attached a screen shot of this scene:
please answer my request . . . otherwise I had to try crack, . . . which I don`t like.
Please reply on the case. Here in the Community we are not the technical team and cannot help you directly.
Kind regards,
Elisa Maxim | RWS Group
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Hello,
Please reply to the case 00858467 which is open on our system for you. I sent two emails with regards to a remote session so I can see where is the issue coming from and try to resolve it. If you can please reply there and give me your preferred times to have this meeting.
Thank you.
Virgil Fodor
Technical Support
Thank you for your time in the remote session.
As per the above message in the screenshot, on terminal server this can be done only with network licenses. You disabled the RDP service and we were able to activate the single user license offline, as per the steps in this article:
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