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Having just had to reset my installation of 2019, I cannot now open the Translation Memory function and when trying to log out, I get the message 'cannot set the active view to a view that is disabled or not available'
Having just had to reset my installation of 2019, I cannot now open the Translation Memory function and when trying to log out, I get the message 'cannot set the active view to a view that is disabled or not available'
Thank you for contacting us.
A reset might help you with this. To do this just close Trados Studio and then rename this folder:
c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\Studio15.0.0.0\
to c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\Studio15.0.0.0_old\
If you can't find this folder then you need to unhide your hidden files/folders:
Then restart Trados Studio and see if that helped.
Please let me know if the error persists.
Best regards,
Ana Sabo | RWS Group
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Many thanks for this Ana but I just went through a reset process with a support person from RWS (Case No. 00858351) today and this problem occurred afterwards.
Chris Barella We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00858544 .
Ana Sabo | RWS Group
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Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
