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License expired despite being perpetual - Trados Studio 2017

Michał Kuszak

Hello,

I am having problems with my SDL Trados Studio 2017 Freelance license. Having opened the program today, I was greeted with a message stating that my license expired:
SDL Trados Studio 2017 Product Activation window showing 'License Expired' with options for SDL Account and Purchase a license, and an Activate button.

My license has no expiry date, as indicated on my RWS account:
Licenses page showing SDL Trados Studio 2017 Freelance with 'No expiry date' for the license, options to deactivate offline and reset license, and a note field with illegible text.
After trying to activate the license once again, I get the following message:
Online Activation window for SDL Trados with an error message 'Activation failed. Please provide quantity less than or equal to the remaining quantity 0.'
I am unable to activate the license offline, as I cannot generate an authentication certificate. Neither can I deactivate the license via RWS Account as it requires a deactivation certificate.
In turn, when I'm trying to "reset the license" via RWS Account, I am confronted with the following error:
RWS Account error message stating 'An error has occurred' with instructions to contact support or refresh the page, and a link to the RWS Community.

Can you please provide me with assistance on this issue?
Best regards

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[edited by: RWS Community AI at 10:22 AM (GMT 1) on 11 Jul 2024]
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    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00859043 .

    Elisa Maxim | RWS Group

    ___________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0

    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00859043 .

    Elisa Maxim | RWS Group

    ___________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
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