Trados 2022 Freelance subscription automatically deactivated

Question

Hi everyone, 
 I'm having an issue with my Trados 2022 freelance subscription (Trados Studio 2022 SR2 - 17.2.10.19084). This is the second time it has automatically deactivated. When I try to launch Trados 2022, I get a message saying that my license is not active. When I attempt to reactivate it, I receive an error stating, "Your Language Cloud account has reached the maximum number of registered devices for the current subscription." 
 I found a helpful solution here: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039217 , which resolves the problem. However, I am curious about why this issue keeps occurring and if there is a way to prevent it from happening again. 
 Thanks and best regards!

Elisa Maxim · Answer

R Striano We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00859370 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Trados 2022 Freelance subscription automatically deactivated