I want to shift my software SDL Trados Studio 2017 SR1 - 14.1.10018.54792 to another PC but neither the deactivation function in the software nor the offline option on the website work. Both generate errors in Trados. Please advise, thanks.

I want to shift my software SDL Trados Studio 2017 SR1 - 14.1.10018.54792 to another PC but neither the deactivation function in the software nor the offline option on the website work. Both generate errors in Trados. Please advise, thanks.
Geoffrey Miller We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00859564 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Geoffrey Miller We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00859564 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub