Hi,
I ordered an upgrade to Trados Studio 2024 (order# 753427). I installed the program, but I don't have a license or activation code to continue. Please give instructions on how to proceed.
Best,
-Joep Muijs-

Hi,
I ordered an upgrade to Trados Studio 2024 (order# 753427). I installed the program, but I don't have a license or activation code to continue. Please give instructions on how to proceed.
Best,
-Joep Muijs-
Hello Joep Muijs
In order to have the 2024 license in your account you need to process the license upgrade from 2021 to 2024 as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001319
For Freelance licenses like yours it is not necessary to deactivate Studio 2021 before processing the upgrade.
Thank you,
Sorin
The article is unclear. Furthermore, when opening 2024, the program crashes.
I guess I'd better continue using 2021 and I will ask for a refund. How should I do this?