Hi Elisa,
I've been trying to reset my license for about a week but have been unsuccessful. The process shows, “An email has been sent to the system support team to notify them of this error”. However, I got no response. My PC used daily ceased to serve. I'm using a trial version on a new computer, and the trial license has 10 days remaining. Therefore, it is kind of urgent. Please advise. Thank you.
Philippe Chang We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00860479 .
Elisa Maxim | RWS Group
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Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Philippe Chang We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00860479 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Wow that was fast!
Thanks Elisa!
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