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Dear team,
we would like to ask you to deactivate 1 of our purchased licenses. The PC where the license was being used got damaged and we would like to move the license to the new one. How can we proceed here?
Thank you.
Michal
Dear team,
we would like to ask you to deactivate 1 of our purchased licenses. The PC where the license was being used got damaged and we would like to move the license to the new one. How can we proceed here?
Thank you.
Michal
Rado Tihlarik We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00860468 .
Elisa Maxim | RWS Group
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Hello Elisa,
thank you. Can you please provide me the link to the support ticket? I would need to specify which license needs to be deactivated.
Thank you.
Rado.
your ticket number is 00860468, you can reply on the case.
Kind regards,
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
I am sorry but I cannot find it. Can you please provide the direct link to the case?
Thank you.
There is no link. Please check your e-mail, and also check your Spam/Junk folder.
Kind regards,
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
I have the same problem have been trying to contact Trados with no luck. Is there a number to call?