License Activation and upgrade to 2024 version

Question

Hello, 
 I'm using Trados Studio 2022 with a subscription license. Until yesterday, I was able to use it without any issues. However, today when I open the tool, it says that I need to activate my license, and I can't find the activate button as usual. I have already contacted the salesperson, and they said that I should install the latest 2024 version first. 
 What should I do to resolve this issue? I don't mind upgrading to the latest version, but I have an ongoing project in version 2022 that I can't log into now. Is it possible to open the ongoing project in the latest version?

Best regards, 
 Emmy

Ana Sabo · Answer

Emmy Setyorini We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00860990 .

Ana Sabo | RWS Group

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Trados Portfolio > 2. Licensing and Installation

License Activation and upgrade to 2024 version