Hello,
As I am told I am entitled to free installation and licensing support, I would need help to transfer Trados Studio 2017 from my old PC, to a brand new PC.
I read that the license has to be deactivated, then reactivated, but I am not sure how to proceed. I have saved my Translation Memories onto an external drive; and that's where I am at.
Thank you in advance for providing the guidance I need to successfully install Studio on my new machine.
Kind regards,,
Carole
We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00861074 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Your license has been reset. You can install Trados 2017 from your account, Products and Plans - Downloads. https://oos.sdl.com/asp/products/ssl/account/mydownloads.asp
The activation code is in Products and Plans - Licenses.https://oos.sdl.com/asp/products/ssl/account/mylicenses/licenses.aspx
Trados does not save any files on its own, so you will need to transfer your projects from the old PC and re-upload them into your Trados on the new PC, if needed.
Kind regards,
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Your license has been reset. You can install Trados 2017 from your account, Products and Plans - Downloads. https://oos.sdl.com/asp/products/ssl/account/mydownloads.asp
The activation code is in Products and Plans - Licenses.https://oos.sdl.com/asp/products/ssl/account/mylicenses/licenses.aspx
Trados does not save any files on its own, so you will need to transfer your projects from the old PC and re-upload them into your Trados on the new PC, if needed.
Kind regards,
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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