Unable to activate license server

Question

Hello

We use a license server for SDL Trados 2017 SR1. One of my colleagues cannot activate her license, although it works just fine for the others.

Initially upon opening it said that it could not connect to the server. After reviewing the connection settings the error mentioned stated "No Licence". I checked the license on the RWS account and it seems to be active with no expiration date.

After reinstalling the application and trying to activate the licenses it stated that the license is expired.

Bellow you will find the licensing server state:

Screenshot of SDL License Manager showing server information for DESKTOP-AEEMMAP with version 8.5.5.015. Feature information for SDL Trados 2017 indicates 1 of 3 total seats in use. License has no expiration date.

Thank you for getting back to us on this!

Adina Bof

Octopus Translations

Generated Image Alt-Text
[edited by: RWS Community AI at 9:39 AM (GMT 1) on 26 Jul 2024]

Thank you for getting back to us on this! 
 
 Adina Bof 
 
 Octopus Translations

Elisa Maxim · Answer

Octopus Translations We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00861199 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Unable to activate license server