Translate
I recently purchases a new computer and have been unable to reset my license so I can activate it on the new computer. I get an error message when I attempt to do so. How can I fix this issue?
Dalia
I recently purchases a new computer and have been unable to reset my license so I can activate it on the new computer. I get an error message when I attempt to do so. How can I fix this issue?
Dalia
You can reset your own license by using the Self Service option in your RWS account for Trados Studio 2021.
Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions. If that doesn't help we can log a case and the support team can help you, probably Monday.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
I have tried this, several times, and it has not/not worked. I get an error message that says "an email has been sent to the system support team to notify them of this error." The license then remains active on the old laptop.
Dalia Elsoudani We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00861331 .
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thank you.