Could you please reset my license once more?

Question

I think that my license still hasn't been reset - or I made another mistake. 
 I was able to follow all the steps with the Wechoid tool, but now I think that maybe I typed an error while introducing the installation ID. 
 Could you please reset my license again so I can try it with the code generated by the Wechoid tool? 
 
 So sorry for all this trouble... 
 Thank you in advance for your much appreciated help!

Elisa Maxim · Answer

Céline Dubois We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00861406 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Could you please reset my license once more?