Hi
I need to re-activate one of my licences (trados studio 2021 freelance plus) because I replaced hdd.. I have tried to reset licene several times but the Reset Licese feature is not functioning now with the error message.
Could you please deactive licence for the following fulfillment?
fullfillments: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
SeungHee Ko We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00861432 .
Elisa Maxim | RWS Group
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