Trados Studio 2024 didn't automatically start using its license after the 30 day trial period.

Question

Hi I tried to activate (again) the license after the 30 day trial period was over (end of July) and I got this screenb:

I clicked on "Mon compte" to access my current licenses, I got this screen:

You can see that my license for Studio 2024 is not "disponible" (0) I clicked on "R&eacute;initialiser la licence" (Reset the license) and I got this screen saying that I could not reset (or reactivate) my license: 
 
 It seems I tried too many times last time, but why is this message still present? 
 Thanks in advance for your help! 
 
 Sylvie Gagn&eacute; 
 sgt*****.ca

Sorin Perta · Answer

Sylvie Gagné We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00862071 .

Trados Portfolio > 2. Licensing and Installation

Trados Studio 2024 didn't automatically start using its license after the 30 day trial period.