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Using my license on my new laptop

Lisa Delisle

Hello,

I tried to download my Trados license and it was showing as "in use", which I'm guessing equates that no license was available.

I clicked on "Reset License", and I came to an error page.

I of course tried refreshing page, but that didn't help.

Can you help me? 

Screenshot of an RWS Account error page with a red error message box stating 'An error has occurred'. Instructions are provided to reload the page and a link to the OOS homepage is available.

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[edited by: RWS Community AI at 5:59 PM (GMT 1) on 3 Aug 2024]
[locked by: Paul at 8:27 PM (GMT 1) on 3 Aug 2024]
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  • +1

     

    Duplicate of this one so I'll close this thread:

     

    Suggested an answer to: Can't download my valid Trados license on my new laptop
    Suggested Answer
    Lisa Delisle We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up…
    By in Trados Portfolio > 2. Licensing and Installation
     

    Paul Filkin | RWS Group

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