I installed Trados 2024 on my new computer. The computer had issues and had to be reformatted and I did not return the license before it got reformatted. How do I return/recover that license online?

I installed Trados 2024 on my new computer. The computer had issues and had to be reformatted and I did not return the license before it got reformatted. How do I return/recover that license online?
Mariana Stolee We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00862303 .
Hi, Sorin,
Thank you for your help. I will look for a response in my email.