Hello,
in our account we have two licences available for SDL Trados Studio Professional 2024. When clicking on "Verfügbare Upgrades" (Available upgrades) there is only one licence shown. How can we find the missing licence?
Background information: we weren't able to deactive one active licence (SDL Trados Studio Professional 2022 - 17.2.10.19084) online. When trying we were redirected to the RWS support page. Is there something wrong with this specific licence?
Kind regards
Katja Pagenhardt
Katja Pagenhardt We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00862415 .
Katja Pagenhardt We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00862415 .
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