Please contact me regarding support, thank you.

Question

I have purchased the latest version of Trados Studio and Multiterm. I have also downloaded and installed the files. However, I have difficulties/questions with the initial setup. 
 Would someone be available to assist me via remote support? If possible, I would like to make an appointment for Thursday morning (August 8th), would that work? (Afternoon migt work as well.) 
 My language setting is German, so someone who is familiar with the German terms of the software would be great. 
 Thanks a lot in advance and have a nice evening! Silvie

Paul · Answer

Silvie Lehmann 
 Do you have a support contract? If you want someone to help you like this you need to pay for it! 
 If you just have a specific problem that you need help with then please provide the details here and we can try to help. If we can't and the issue is something that the technical support team should help with because it's a licensing or installation issue caused by a fault of the software then we will engage the support team to assist. But until we know where this problem lies we cannot help.

Trados Portfolio > 2. Licensing and Installation

Please contact me regarding support, thank you.