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Hi!
I am using Trados Studio 2021 Freelancer, upgraded to version SR2 - 16.2.129338 yesterday.
Since the upgrade, Studio won't start up. Whenever I try to do it, the following error message appears:
<SDLErrorDetails time="8/8/2024 8:47:40 PM">
<ErrorMessage>Service 'Sdl.TranslationStudio.Api.ProjectManagement.IProjectManagementService' could not be started.</ErrorMessage>
<Exception>
<Type>Sdl.Desktop.Platform.Services.ServiceStartException, Sdl.Desktop.Platform, Version=16.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
<HelpLink/>
<Source>Sdl.Desktop.Platform</Source>
<HResult>-2146233088</HResult>
<StackTrace>
<![CDATA[ at Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]() at Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetService[T]() at Sdl.TranslationStudio.Api.ProjectManagement.Conditions.CurrentProjectCondition.OnServiceContextChanged() at Sdl.Desktop.Platform.Extensions.AbstractServiceContextAwareCondition.set_ServiceContext(IServiceContext value) at Sdl.Desktop.Platform.Extensions.AbstractConditionInitializer.InitializeCondition(ICondition condition) at Sdl.Desktop.Platform.Extensions.ConditionHelper.GetCondition(IExtension extension, ConditionResult conditionResult, IConditionInitializer initializer) at Sdl.Desktop.Platform.Implementation.ViewReference..ctor(IStudioWindow window, ViewDescriptor descriptor) at Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator) at Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive, IEventAggregator eventAggregator) at Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IEventAggregator eventAggregator, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService) at Sdl.TranslationStudio.Application.Launcher.RunApplication() ]]>
</StackTrace>
<InnerException>
<Type>System.UnauthorizedAccessException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink/>
<Source>mscorlib</Source>
<HResult>-2147024891</HResult>
<StackTrace>
<![CDATA[ at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, Object dirSecurityObj, Boolean checkHost) at System.IO.Directory.InternalCreateDirectoryHelper(String path, Boolean checkHost) at System.IO.Directory.CreateDirectory(String path) at Sdl.TranslationStudio.ProjectManagement.DefaultProjectTemplateDeployer.CopyDefaultProjectTemplates() at Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.OnStart() at Sdl.Desktop.Platform.Services.AbstractService.Start(IServiceContext context) at Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]() ]]>
</StackTrace>
</InnerException>
</Exception>
<Environment>
<ProductName>Trados Studio</ProductName>
<ProductVersion>Studio16</ProductVersion>
<EntryAssemblyFileVersion>16.2.12.9338</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>2057</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>DESKTOP-FPK83PF\silvi</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>DESKTOP-FPK83PF</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>16449800 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>
I tried all the different solutions suggested here:
- Running a repair installation
- Resetting Trados Studio basic settings by renaming XML files
- Deleting the projects.xml file
- Resetting Trados Studio to default settings
Nothing seems to work! Could you please help?
Finally, if uninstalling/reinstalling Trados Studio works, could you please advice on the best way of doing so?
I highly appreciate your support on this issue as soon as possible!
Silvia
