License issue - Trados Studio 2017 (Freelance Plus)

Question

Hello, 
 
 I have Trados Studio 2017 Freelance Plus with two licenses. I would like to transfer one of these licenses from my old laptop to my new one, but I cannot find them in my account. I had this exact same problem in January 2023 and I also had to file an issue here before I could find my licenses in my account. This is very strange and I wonder whether it would be possible to solve this issue permanently. 
 For now, please help! 
 
 (I am aware that I have two accounts, and last time the licenses ended up being in the one linked with the email address ending in .at. But I cannot find them there now either.) 
 
 Thanks! 
 
 Kind regards, 
 Sonja

Sorin Perta · Answer

Hello Sonja Dormann 
 I`ve just checked your account and the licenses is visible in the account linked with the email address ending in .at. If you want to transfer the license on a new PC you need to deactivate it from one of the current PCs from Studio > Help > Product deactivation or to reset it: https://gateway.sdl.com/apex/communityknowledge?articleName=000001616 
 If the normal activation doesn`t work on the new PC try to activate it offline: https://gateway.sdl.com/apex/communityknowledge?articleName=000001383 
 Thank you, Sorin

Trados Portfolio > 2. Licensing and Installation

License issue - Trados Studio 2017 (Freelance Plus)