Hi,
I'm experiencing issue with the deactivation and reactivation of my Studio license. I'm at the step where I need to activate my new install of 2024, but I seem to be unable to release the 2021 license. Could you please assist in releasing what you need on your end so I can activate it?
Regards,
Marc-André Séguin We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00863717 .
Elisa Maxim | RWS Group
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