Unable to download projects

Good morning, I want to know if anyone can help me please! I received a project from my client and when I tried to download it to work on it, this message appeared: "Your RWS ID is linked to multiple accounts and you're not logged into the one that claimed this task. Make sure to select the right account when signing in to cloud". I am using this version: SDL Trados Studio 2019 Freelance

I appreciate your help, Magdalena

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