License expired message, but I have a perpetual license

Question

Hi, I am having some problems with my Trados Studio 2022. 
 I purchased a perpetual license in 2022, but now I have noticed that I cannot open the program because there is a message that says: License expired. 
 I logged in (RWS Account) to see if copying the activation code again (as I did in 2022) would work, but then another message appeared: 
 
 I am not sure if I should open a ticket or email this, so I will try opening a question in this community first. 
 Thanks in advance. 
 
 Paola Guerra

Ana Sabo · Answer

Paola Guerra We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00864918 .

Ana Sabo | RWS Group

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Trados Portfolio > 2. Licensing and Installation

License expired message, but I have a perpetual license