Change of licenses from Trados 2021 to Trados 2022

Question

Hi, 
 We acquired Trados 2022 licenses this year and want to make the change effective. Yesterday, we attempted to deactivate the 2021 licenses and activate the 2022 ones, but encountered an issue where we cannot deactivate these licenses from our RWS account. Do you need to handle this on your end? Could you please confirm if you are the ones who need to deactivate the licenses, and if so, when you could carry this out? 
 Please find attached an screenshot so you can see the error. 
 
 Regards,

Ana Sabo · Answer

Iciar del Campo We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00864906 .

Ana Sabo | RWS Group

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Ana Sabo · Answer

Hi Iciar del Campo 
 Thank you for letting us know. 
 Wish you a great day! 
 Best regards,

Trados Portfolio > 2. Licensing and Installation

Change of licenses from Trados 2021 to Trados 2022