Hello,
I need help with my account being deactivated.
It was linked to a licence owned through subscription, whiched has lapsed.
Now, I have purchased a perpetual licence, but the account cannot be used with the "live" part of Trados.
Should I wait, since I bought this a couple hours ago ?
If not, please assist with this situation!
Thanks
Thank you for reaching out to us.
I've noticed that the license code is currently in use. Do you still require assistance with this matter?
Best regards,
Ana Sabo | RWS Group
___________________
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thank you for reaching out to us.
I've noticed that the license code is currently in use. Do you still require assistance with this matter?
Best regards,
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hello, thanks for your answer!
Yes, I still need help.
Let me try to be more clear :
I used to use Trados with a subscription, but I did not need it for a while, and i just forgot about it.
Today I decided to buy a permanent licence, and what is happening is when I try to access the Language Cloud with the email address associated (the one I used with the subscription too), I get the message that the account is "Terminated".
This is my issue.
So, I can activate Trados on my computer, but cannot work online too. Maybe it's not a "licence" issue, but I'm not sure where to ask otherwise.
Hope it is more clear!
(added an image)
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