Deactivate/reactivate a license when the RWS account is not accessible

Question

Hello, 
 I need to deactivate my Trados Studio 2017 licence offline and to reactivate it on my new computer but I can't do it because when I try to sign in on RWS with the email address my licence is associated to, it triggers a verification email. The issue is the email address in question does no longer exist so I can't access my other RWS account to deactivate/reactivate the licence by myself. I created a new RWS account following the emails exchanged with community@rws.com in order to get in touch with Support. 
 
 Many thanks for your help! 
 Alexandra

Sorin Perta · Answer

Alexandra Das Neves We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00866293 .

Trados Portfolio > 2. Licensing and Installation

Deactivate/reactivate a license when the RWS account is not accessible