Cannot login to my SDL Language Cloud Machine Translation account (see print screen)

Question

Hello, 
 I cannot access my MT. When I use my accurately entered username and password, I get an error sign (see below). 
 I have checked my email address and password over ten times by now. They are the correct ones. 
 I cannot login to my SDL Language Cloud Machine Translation account. 
 Help!

Sorin Perta · Answer

Lisa Delisle We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00866296 .

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Cannot login to my SDL Language Cloud Machine Translation account (see print screen)