Cannot deactivate multiple Studio 2021 Professional (Network SN) licenses using the License Manager

Question

We have purchased 2024 network license upgrades for some 2021 licenses but cannot deactivate the 2021 licenses in order to complete the upgrade. The License Manager just keeps saying, "Could not connect to the activation server: Error ID: 8277831." There is no problem with the internet connection, and we have not previously had any issues with activating/deactivating licenses this way. It's a bit puzzling why there is not an offline deactivation method similar to the offline activation.

Screenshot of Trados License Manager showing an error message pop-up. The message reads 'Could not connect to the activation server. Error ID: 8277831'. Below the message is an 'OK' button. The background displays the license details with a 'Deactivate All' button.

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[edited by: RWS Community AI at 5:35 PM (GMT 1) on 31 Aug 2024]

Sorin Perta · Answer

Maia Costa We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00866292 .

Trados Portfolio > 2. Licensing and Installation

Cannot deactivate multiple Studio 2021 Professional (Network SN) licenses using the License Manager