I deactivated on line and when I entered the code in Trados, I got no issue.
But after I received the e-mail with the "Offline Deactivation Authorization" and filled the box in my browser, I got an error and my recently reactivated product license is still marked as non available. I wanted to get this second license transferred to an upgraded SSD and I need it.
Thank you
Paul Patruno We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00866290 .
Paul Patruno We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00866290 .
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