Can't access to the Language cloud

Question

Hello, I need your help asap! I bought Trados Studio Freelance 2022 which, I believe, includes access to the Language cloud. 
 Having a problem of the pc on which Studio is installed, I'm trying to access directly to the cloud, but the popup "Account is terminated" shows and doesn't proceed. 
 Could you please resolve it as soon as possible? Thank you in advance!

Elisa Maxim · Answer

Set We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00866440 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Can't access to the Language cloud