Error 502 when trying to download Trados Studio / Multiterm 2021 SR2 from RWS Account

Question

I am currently setting up Trados Studio and Multiterm on a new laptop. 
 When trying to download Trados Studio / Multiterm 2021 SR2 from my RWS Account, I receive the following error: 
 502 ERROR 
 The request could not be satisfied. 
 
 CloudFront wasn't able to connect to the origin. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

I have already reset the license to re-activate it on the new laptop later. My company does not have a more recent license. 
 Does this error have to do with Trados Studio and Multiterm leaving support later this year?

Elisa Maxim · Answer

Miriam Heike Schroers We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for your RWS Account. Support Case Id : 00867553 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Error 502 when trying to download Trados Studio / Multiterm 2021 SR2 from RWS Account

502 ERROR

The request could not be satisfied.