Could you kindly help me to deactivate my license? I've failed to deactivate as shown as attached, and my colleague will upgrade my license to 2022 version once it is deactivated.

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[edited by: RWS Community AI at 2:37 AM (GMT 1) on 11 Sep 2024]

Question

Could you kindly help me to deactivate my license? I've failed to deactivate as shown as attached, and my colleague will upgrade my license to 2022 version once it is deactivated.

Sorin Perta · Answer

Griffith Ge We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00867710 .

Trados Portfolio > 2. Licensing and Installation

Could you kindly help me to deactivate my license? I've failed to deactivate as shown as attached, and my colleague will upgrade my license to 2022 version once it is deactivated.