Activarion failed - Error 403

Question

Hi! 
 I'm trying to activate my SDL Trados Studio 2019 Freelance Plus license on a new computer. 
 I've reset the license on the previous computer and then I downloaded the software on the new one. 
 When I get to the activation dialog box , I get an error message (403) and cannot proceed . 
 In the Activation Code field, I insert the code presented on the Licenses page regarding this product and I get the following message: 
 "Activation failed. 
 Could not connect to the activation server. Check the activation server address in the provider settings. 
 The remote server has developed an error (403): Forbidden." 
 I've done this previously some years ago and I had no issues, so I don't understand what the problem may be. 
 
 Could you please help me to solve this issue. 
 
 I need to start using this software on my new computer ASAP. 
 Thanks in advance! 
 
 Best regards, 
 Cl&aacute;udia Lobo

Ana Sabo · Answer

Cláudia Lobo We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00868328 .

Ana Sabo | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Activarion failed - Error 403