Hi all, I cannot install my new licence of Trados 2024.
It appears a page saying: An error occurred and the program was aborted. Yuo can try running the program again but if the same problens repeats, pleae generate a debug log.
Somebody knows how I can fix the problem?
Thanks!
Chiara
Chiara Alberani We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00868325 .
Paul Filkin | RWS Group
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Thank you. Since I have written only partially, the message error it appeared, I copy and paste it here:
An error ocurred and the program was aborted. you can try running the program again but if the same problem repeats, please generate a debug log (usually found in C:\ProgramData\Trados\Chainer\Logs) and contact technical support.
InterpreterException
The expression threw an exception.
Chainer.ProductInfo.Family(new Guid("{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}")).FirstOrDefault() != null &&
new Version(Chainer.ProductInfo.Family(new Guid("{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}")).First().VersionString) >= new Version(14, 31, 31103)
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