I'm trying to deactivate my licence for Trados 2021 to activate the product on a new pc. Unfortunately, I can't access the old one anymore. Could you please provide help with this?
Thanks a lot in advance.

I'm trying to deactivate my licence for Trados 2021 to activate the product on a new pc. Unfortunately, I can't access the old one anymore. Could you please provide help with this?
Thanks a lot in advance.
Carmela Palombi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00868381 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Carmela Palombi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00868381 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub