Hi,
I've recently purchased the upgrade from Trados 2021 FL to Trados 2024 FL. I’ve downloaded and installed Studio 2024 according to the installation guide.
However, I have a problem. When I tried activating the activation code on Studio 2024 (using my usual activation code from the perpetual license), I got the following error: "Invalid Product Key. Make sure the Product Key belongs to the intended product or product version. Error ID: 82778310 Open connection settings?"
I then checked my account on the RWS portal and noticed it said on the Licenses section: "You have 1 upgrade available. Click here to upgrade your licenses." Considering it warns that this process is not reversible, I want to make sure I'm doing everything correctly otherwise I risk having the older version deactivated and only a trial version for the 2024 Studio.
My doubt is: Do I only need to do the license upgrade on the RWS portal? Or do I need to first deactivate the 2021 license on the Trados Studio 2021 and then do the license upgrade on the RWS portal?
Any help appreciated.
Kind regards, MM
Post text was not complete.
[edited by: Maria Martins at 4:13 PM (GMT 1) on 16 Sep 2024]
