My old PC has died, it won't even turn on, so I cannot deactivate the license to activate it on my new PC. I requested offline deactivation hoping that would work. I inserted the ticket number I was sent, but the offline deactivation didn't work. I have applied my "extra" license for the moment, but I need to deactivate the one on the old PC. Please help!
Courtney K. Greenlaw We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00868977 .
Elisa Maxim | RWS Group
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