You can only reset your license 3 times within 12 months, it appears you have exceeded this limitation and the option to reset your license is no longer available. If you are having issues with your license and need further help please click here to log a

Question

Hi, 
 I cannot activate my Trados 2021 licence on my new computer. I found out that the problem was my username that has a Spanish symbol. I then installed wechoid as the following instructions said: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0040006 
 However, I tried to reset the license in order to generate the activation certiticate with the ID given on wechoid and I got the following message: 
 You can only reset your license 3 times within 12 months, it appears you have exceeded this limitation and the option to reset your license is no longer available. If you are having issues with your license and need further help please click here to log a request with the support team. 
 
 How can I activate my licence on my new computer now? 
 
 Thank you very much

Elisa Maxim · Answer

María Gregorio Gallardo We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00869004 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

You can only reset your license 3 times within 12 months, it appears you have exceeded this limitation and the option to reset your license is no longer available. If you are having issues with your license and need further help please click here to log a