I am trying to deactivate a licence offline to reactivate it to a new computer.
I do not have the old computer on which my licence is still active.
I've been trying to deactivate through my account a few times, but the ticket never works. I am working with SDL Trados Studio 2017 Freelance Plus.
Miriam Galarneau We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00869082 .
Paul Filkin | RWS Group
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