I purchased a lisence and tried to activate Trados Studio 2024. But I got an activation failed message and couldn't activate it. This was the same with an older version. So I'd like to ask a help from the technical team.

I purchased a lisence and tried to activate Trados Studio 2024. But I got an activation failed message and couldn't activate it. This was the same with an older version. So I'd like to ask a help from the technical team.
Yonghyun Kim We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00869102 .
Anca Stoian | RWS Group
Yonghyun Kim We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00869102 .
Anca Stoian | RWS Group