No license found for an upgtade

Hello, I have a technical issue and I'm reaching out here for help after discussing with someone in the live chat.
I have Studio 2021 Freelance plus and I want to buy an upgrade to Studio 2024 Freelance but each time I try to proceed with payment my cart is emptied and a message says I have no available license. How can I fix this ? I do not know what to do.
Could you please help me out with this ? 
Kind regards
Emilie

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