I still have not received a valid reponse: when I finished my first step intalling Studio 2024 I received a window in my screen asking me for an activation code or asking me to purchase a license. Please have someone call me and connect to my computer.

Question

Rafael Solis 
 Account ID 19717 
 Order number: 759198 
 
 Message received: 
 Your order number: 759198 
 Thank you for your payment, your order has now been processed. To view the details of this order please visit RWS Account area o our website. 
 
 So far I have not been able to find any information about my activation code or license. Please help me.

Sorin Perta · Accepted Answer

Rafael Solís We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00869716 .

Trados Portfolio > 2. Licensing and Installation

I still have not received a valid reponse: when I finished my first step intalling Studio 2024 I received a window in my screen asking me for an activation code or asking me to purchase a license. Please have someone call me and connect to my computer.