I am facing an issue with reactivating my SDL Trados 2021 Freelance license. When I try to start the application, it says that the license has expired, even though I have copied and pasted the correct activation code from my SDL account.
I also tried using the "license reset" option and received a new activation key, but when I attempt to activate it, I receive the error message: "Product key does not exist. Retry with correct ID." Despite multiple attempts, the activation still fails.
Moazzam Ali We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00869822 .
Elisa Maxim | RWS Group
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Subject: Re: Support Update
Greetings Elisa,
Thank you for your quick response. I wanted to let you know that I received support just a few minutes ago, and the problem has been resolved. I appreciate your assistance!
Thanks again for your help.
Best regards,
Moazzam Ali
Subject: Re: Support Update
Greetings Elisa,
Thank you for your quick response. I wanted to let you know that I received support just a few minutes ago, and the problem has been resolved. I appreciate your assistance!
Thanks again for your help.
Best regards,
Moazzam Ali
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