Problem while trying to log into RWS Account

Question

Hi, 
 I am trying to log into RWS Account in order to manage my Trados license, but when clicking on "Account" and "RWS ID" on RWS.com, the following message appeared: 
 "The resource you are looking for has been removed, had its name changed, or is temporarily unavailable." 
 Please kindly advice what can I do to manage my license. Thank you!

Anca Stoian · Answer

Hi Moe, 
 Please try to Login into your RWS account using the link below: 
 https://oos.sdl.com/asp/products/ssl/account/ 
 If you are still experiencing issues, please follow the below steps 
 
 clear cache, cookies by following the steps indicated in the following article gateway.sdl.com/.../communityknowledge 
 reopen the browser and retry to access the initial links 
 if the above 2 steps don't solve the issue, please open the browser in Incognito Mode 
 or in alternative please use another browser

Please let me know how this goes. Thanks! 
 Anca

Trados Portfolio > 2. Licensing and Installation

Problem while trying to log into RWS Account

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