deactivation or reset failure

Hello, 

I am trying to deactivate one of my licenses (Trados Studio 2022 Freelance Plus) and activate it on another device. 

The reset limit has been already exceeded and online deactivation returns error (653) and offline deactivation is invalid according to the error message. 

I am out of ideas. Can please anyone help? 

Thank you in advance for your help. 

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