Deactivation of Trados Studio 2019 version & upgrade to Trados Studio 2024 version

I bought the upgrade license to Studio 2024 version. When I try to deactivate the Trados Studio 2019, the deactivation failed. I'm attaching the window that pops up when I try to deactivate. Can somebody please help me?

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  • Hi 

    Thank you for reaching out to us.

    Please note that you don't have to deactivate the 2019 license if you want to process the upgrade and pass to the latest version of Trados Studio 2024, you can simply uninstall the oldest version.

    To process the upgrade from your 2019 version to the 2024 one please follow the below steps:

    1. Log in into your RWS account

    2. Click on Products&Plans - Licenses

    3. Click on the blue ribbon that holds the message 'You have 1 upgrade available'

    4. On the page that appears click on Upgrade button again

    5. Once all done return to licenses tab where the 2024 license code will appear.

    Please do not hesitate to contact us again if you need further assistance.

    Ana Sabo | RWS Group

    ___________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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Reply
  • Hi 

    Thank you for reaching out to us.

    Please note that you don't have to deactivate the 2019 license if you want to process the upgrade and pass to the latest version of Trados Studio 2024, you can simply uninstall the oldest version.

    To process the upgrade from your 2019 version to the 2024 one please follow the below steps:

    1. Log in into your RWS account

    2. Click on Products&Plans - Licenses

    3. Click on the blue ribbon that holds the message 'You have 1 upgrade available'

    4. On the page that appears click on Upgrade button again

    5. Once all done return to licenses tab where the 2024 license code will appear.

    Please do not hesitate to contact us again if you need further assistance.

    Ana Sabo | RWS Group

    ___________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
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