Hi there,

I'm trying to activate my SDL Trados Studio 2019 Freelance license on a new computer.

I uninstalled and deactivated the license on the previous computer and then I downloaded the software on the new one.

When I get to the activation dialog box, I get an error message (403) and cannot proceed.

In the Activation Code field, I insert the code presented on the Licenses page regarding this product and I get the following message:

"Activation failed.
Could not connect to the activation server. Check the activation server address in the provider settings.
The remote server has developed an error (403): Forbidden."

See screenshots attached for your reference.

I checked on my RWS account and my licence seems to be available, so I believe there must be an issue with the software activation itself.

Could you please help me to solve this issue?

Thank you!

Best,

Margherita