Hi Katharine,

You may attempt to reset the license yourself through your RWS account under Products and Plans - Licenses.

If an error message pops up and you are not able to do this, please let us know.

Here is an article on how to move your license:  https://gateway.sdl.com/apex/communityknowledge?articleName=000013286

Regards,

Lucian

Hi Lucian,

It seems I still have an activation code :-), but it failed to activate. There was an error message: "Activation failed. Could not connect to the activation server. Check the activation server address in the provider settings - the external server has returnd an erros: (403) not allowed."

How can I proceed?

Kind regards,

Katharine.

Hi Katharine De Rycke 

In this case try to activate your license offline as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001383

Thank you,
Sorin

Hi Sorin,

I don't find the installation ID. How can I get this?

I can use 2 activations, so it must be possible to run the program on my new computer too, no?

Thank you,

Katharine.

Hello Katharine De Rycke 

The Installation ID is generated as described in the article I provided (step 3). 

Yes, you can use the license on 2 different computers at the same time. 

Thank you,

Sorin

Hello Katharine De Rycke 

The Installation ID is generated as described in the article I provided (step 3). 

Yes, you can use the license on 2 different computers at the same time. 

Thank you,

Sorin